The Canon-authorized repair shop in Illinois finally returned my camera equipment. Cleaning 2 lenses and one camera body took 6 weeks - instead of the 48 hours the company advertised on their website.
This all started back in the fall, before Thanksgiving. I received a repair estimate, and shipped my equipment to Illinois - with a check - the day after Thanksgiving.
After Christmas (and several phone calls and emails), I got a call from "Jennifer in customer service." They couldn't get a part for my 100-300mm lens. They were ready to ship my "cleaned" camera body, the unfixed lens and a check refunding the $95 charge for the unfixed lens.
When will they ship my other lens? It could take another 4-6 weeks.
"Jennifer in customer service" called again last Thursday to let me know they had my other lens - an IS 100-400mm - ready to ship back to me.
What about my refund? She said: we will enclose your $95 refund check in the package.
I sat home for two days, waiting for the expedited UPS "overnight" delivery, wondering if/when I will ever see that lens again. When it finally arrived this afternoon, one look at the shipping label and I knew the reason for the delay: They shipped it "ground" not "overnight."
And the refund check was not enclosed.
I blasted off an email to customer service. Where's my $95 refund?
Lessons learned:
1. Always use a credit card.
2. Check with the state attorney general's office for reports on the company.
3. Get a written estimate of how long the repair will take.
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